Help center

Install on iPhone

1. Connect to Wi-Fi.
2. Open Settings → Cellular → Add eSIM → Use QR Code.
3. Scan the QR code from your order page or email.
4. Label the plan and keep your primary line for calls.
5. On arrival choose the eSIM for Cellular Data and turn on Data Roaming for it.

On iOS 17.4+ you can also open your order page on the iPhone and tap Install on this iPhone.

Install on Android

1. Connect to Wi-Fi.
2. Open Settings → Connections (or Network & internet) → SIM manager → Add eSIM.
3. Scan the QR code, or enter the SM-DP+ address and activation code manually.
4. On arrival set the eSIM as your mobile data SIM and enable roaming for it.

No connection after landing?

• Make sure Data Roaming is on for the eSIM line.
• Check that mobile data uses the eSIM.
• Toggle airplane mode on and off, or restart your phone.
• Select a network manually in network settings.
• If the plan needs an APN, it is shown under “Manual” on your order page.

Paid by bank transfer?

After you submit your payment details, our team confirms the transfer and your eSIM is issued automatically. Keep your order page bookmarked — it updates as soon as your eSIM is ready.

Still stuck?

Contact us with your order number and we will help you get online. bibek@tentechsolutions.com